Free Shipping Policy
International Shipping and Alaska, Hawaii, APO/FPO, and Peurto Rico
Free 30 Day Return & Refund Policy
Easy 4 Step 30 Day Returns & Exchanges
- Call us at 866.257.2978, email firstname.lastname@example.org with "return" in the subject line, or visit us on Chat at our website https://www.survivalgearsystems.com. Let a representative know you received a damaged or dysfunctional product and choose to get a full refund or exchange for the same product.
- You will be emailed a FREE return shipping label.
- When you receive the label, place it on the package you received and take it to your local UPS drop station or we will have it picked up by a freight carrier.
- Once we receive the return, and the manufacturer has approved the defect or damage we will issue you a full credit to your account or replace the item for you.
NOTE: Items under manufacturer warranty may be repaired or replaced by the manufacturer.
Returns & Exchanges and Refunds After 30 Days
Many of our products are under manufacturer warranties after the 30 day unconditional period. If this is the case, the customer is required to register their product as per instructions that will come with the product manual and warranty and contact the manufacturer for technical assistance or to return and repair malfunctioning or defective products. Typically, power products, such as Inergy, Firman, Renogy, and Humless are covered under manufacturer warranties.
If your product did not come with a warranty, we will attempt to help you with your return, exchange, or refund if the item is defective. If this is brought to our attention after the 30 day period, the manufacturer will be contacted and we will attempt to get an exchange or refund for you. However, we recommend that you inspect all merchandise prior to the 30 day unconditional period. After this period there is no guarantee the manufacturer or Survival Gear Systems will grant the refund or exchange.
Conditions & Terms on Returns, Exchanges & Refunds
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