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Shipping & Return Policy

Shipping, Returns & Exchanges

Free Shipping Policy

Most of our products include shipping in the LOWER 48, DOMESTIC U.S. (excludes Hawaii, Puerto Rico, APOs/FPOs, and Alaska). Lead times and shipping delivery times vary based on manufacturer and origin to destination location. Free shipping is typically excluded from freight items, which are usually over 100 lbs. If the product is excluded from free shipping, your shipping cost will calculate at checkout as an 'estimation'. Actual shipping costs on freight may differ depending on location. If there is a difference, we will contact you by phone or email with actual shipping costs and an invoice.
By placing an order on our store, you are agreeing to pay any additional unforseen shipping charges that are outside of our scope of free shipping in addition to customs fees, HASMAT fees, or any other fees for shipping outside of the domestic 48 U.S.A.
Survival Gear Systems LLC does not guarantee shipping times or availability of its products on the website. In the case an item is out of stock, it will be placed on backorder and the customer will be notified via email of the status of the shipment. Shipping outside the domestic U.S. will require custom shipping options. Some products may be excluded from free shipping at the discretion of Survival Gear Systems LLC. If your product does not qualify for free shipping, you will see the charges in your cart when you check out.  

International Shipping and Alaska, Hawaii, APO/FPO, and Peurto Rico

Some of our products may be available for international shipping and to Alaska, Hawaii, APOs/FPOs, and Peurto Rico. Shipping costs may be 'estimated' at checkout, but may differ from actual shipping costs when the order is placed. Canadian orders are subject to Customs/Brokerage fees and must be paid for prior to products crossing the Canadian border as well as any other international orders. A customer service representative will contact you if shipping will differ from the price you were quoted on the website. For accurate international rates, it is best to call us at (866) 257-2978. Some items may not be deliverable to foreign countries outside of the U.S. due to perishable foods or hazard regulations and, if this is the case, a customer service representative will call or email you with a notification.  
Again, by placing an order on our store, you are agreeing to pay any additional unforseen shipping charges that are outside of our scope of free shipping in addition to customs fees, HASMAT fees, or any other fees for shipping outside of the domestic 48 U.S.A.

Free 30 Day Return & Refund Policy

If you receive a damaged or defective product, simply send it back within 30 days and we’ll refund the full amount you paid or credit your account toward another purchase.

Easy 4 Step 30 Day Returns & Exchanges

  1. Call us at 866.257.2978, email with "return" in the subject line, or visit us on Chat at our website Let a representative know you received a damaged or dysfunctional product and choose to get a full refund or exchange for the same product.
  2. You will be emailed a FREE return shipping label.
  3. When you receive the label, place it on the package you received and take it to your local UPS drop station or we will have it picked up by a freight carrier.
  4. Once we receive the return, and the manufacturer has approved the defect or damage we will issue you a full credit to your account or replace the item for you.

NOTE: Items under manufacturer warranty may be repaired or replaced by the manufacturer.

Returns & Exchanges and Refunds After 30 Days

Many of our products are under manufacturer warranties after the 30 day unconditional period. If this is the case, the customer is required to register their product as per instructions that will come with the product manual and warranty and contact the manufacturer for technical assistance or to return and repair malfunctioning or defective products. Typically, power products, such as Inergy, Firman, Renogy, and Humless are covered under manufacturer warranties.

If your product did not come with a warranty, we will attempt to help you with your return, exchange, or refund if the item is defective. If this is brought to our attention after the 30 day period, the manufacturer will be contacted and we will attempt to get an exchange or refund for you. However, we recommend that you inspect all merchandise prior to the 30 day unconditional period. After this period there is no guarantee the manufacturer or Survival Gear Systems will grant the refund or exchange.

Conditions & Terms on Returns, Exchanges & Refunds

You have 30 calendar days to contact us and return an item from the date you received it. To be eligible for a return, refund, or exchange, your item must be unused and in the same condition that you received it and in the original packaging OR the item must be deemed unusable or defective by the manufacturer. Contact us via phone, email or chat and we will email you a return shipping label for your convenience.

Refunds Instructions

Once we receive your item, we will inspect it and notify you that we have received your returned item.
If your return is approved, we will initiate a full refund to your credit card (or original method of payment). Refunds may only be made if the item is received in damaged condition, defective, or unusable.
You will receive the credit within a certain amount of days, depending on your card issuer's policies.


If you find that the product we shipped is damaged or defective, please contact us via phone, email or chat and we will email you a return shipping label for your convenience and exchange the item for an exact or similar item of equal value.
We will have you ship back the product and send you the same item or similar (if the primary item is not available any longer.)
Clearance or Discontinued Items: If you you purchased an item that is on clearance or is discontinued, we are unable to refund your money or exchange the item.
Our corporate office contact information:
Survival Gear Systems
A Subsidiary of Virtual Marketing Services International, Inc.
3000 E Seltice Way Suite 201
Post Falls, ID 83854
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